Shipping Policy

Thank you for shopping with Vivi Sue!  We offer free shipping on orders over $75 or weighted UPS shipping!

Orders are processed Tuesday through Friday.  Any orders submitted on Saturday, Sunday, Monday or Holidays will be processed the next business day.   Please allow 1-3 business days to process your order.  Once your order is processed and shipped you will receive email confirmation with your tracking number.  If you have any questions or concerns about shipping, please email info@shopvivisue.com and we will be happy to assist you in any way we can.

Vivi Sue Is Not Responsible For

  • Delivery Delays – Vivi Sue is not liable for delivery delays.  If your package is not delivered by the estimated delivery date, please contact the shipping courier as they are responsible for meeting the delivery deadlines.  We will not refund additional shipping charges if the shipping courier fails to meet their estimated delivery date.
  • Incorrect Address or Undeliverable Packages – Vivi Sue is not responsible if a package is shipped back to us due to an incorrect or undeliverable address.  It is the buyer’s responsibility to make sure that the shipping address is entered correctly.  If Vivi Sue receives your package back, you will be contacted as to how you would like to proceed with receiving your package.  You will be responsible for any additional shipping fees.  We will hold your merchandise for 14 days.  After 14 days the merchandise credited back to you in the form of a store credit.
  • Lost or Damaged – Vivi Sue is not responsible for products that are lost or damaged in the mail.  Once an item ships from Vivi Sue, the shipping courier is responsible for the packages.  Vivi Sue is happy to assist you with any issues; however, you must contact the courier directly before contacting Vivi Sue.